Privacy policy

Privacy Policy

Last updated: February 08, 2026

This Privacy Policy describes how StructraHub.com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from structrahub.com (the "Site").

1. Contact After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at sales@structrahub.com or by mail using the details provided below:

2. Collection of Personal Information When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

  • Order Information: Examples include name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

    • Purpose: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations.

  • Device Information: Examples include version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

    • Purpose: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

3. Sharing Personal Information We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Shipping Partners: We share your address and phone number with freight carriers to coordinate the delivery of heavy steel kits.

  • Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Behavioural Advertising (Google Ads) As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • Google Analytics: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy.

  • Google Ads: We use Google Ads Remarketing to advertise StructraHub across the Internet. Google Ads remarketing will display relevant ads tailored to you based on what parts of the StructraHub website you have viewed by placing a cookie on your machine.

5. Minors The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

6. Lawful Basis (GDPR/Australian Privacy Act) We process your personal information under the following lawful bases:

  • Consent: You have given us permission to process your data for specific purposes.

  • Contract: Processing is necessary for the performance of a contract (e.g., fulfilling your order).

  • Legal Obligation: Processing is necessary for compliance with a legal obligation (e.g., tax laws).

7. Changes We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Complaints If you have a complaint about our privacy practices, please contact us using the details provided above. If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact the Office of the Australian Information Commissioner (OAIC) here: https://www.oaic.gov.au/.